If you wish to make a complaint you can contact us in a number of ways
Email: [email protected]
Telephone: (01677) 930 354
In writing: Yorkshire Loan, Meridian Park, Tutin Road, Leeming Bar, Northallerton, DL7 9UJ
In person: At our office, Meridian Park, Tutin Road, Leeming Bar, Northallerton, DL7 9UJ
We will do our best to resolve complaints before close of business on the next working day. However, if we are unable to do this we will:
- Acknowledge your complaint in writing within 5 working days assuring you that the we have received the complaint and it is being dealt with
- Keep you informed of the progress of the complaint
- Provide you with a final response within 14 days of receipt of the complaint
Where your complaint relates to consumer credit products, we will inform you that if you remain dissatisfied with our final response you have the right to refer the complaint to the Financial Ombudsman Service (FOS) within 6 months of our final response. We will also include a copy of the FOS explanatory leaflet.
Further information about the FOS can also be found on their website www.financial-ombudsman.org.uk